Selecting A Shipping Method

Selecting The Right Courier.

DISCLAIMERS: Click here for a full list of our Delivery Conditions  and Terms & Conditions

• Permission to leave parcel/s - By placing an order with us you agree to have the item/s left at the front door (side door, verandah or other location on or near your delivery address) in the event that no one is home to sign for and receive the item/s or for any other reason. You also agree to accept the risk that this may involve.

• If you're in a hurry or have a deadline, please mention this in the comments section when ordering online, and we'll do our best to prioritise your order. If it's really urgent, please email us at websales@petandgarden.com.au or call us on 02 79016845 before or after placing an order, and we'll give you an estimate of when your order will be delivered. If you're happy with the estimate, you can proceed, or if not, we can cancel and refund your order. Cancellations only possible if your order hasn't been booked with a courier yet.

IMPORTANT NOTE: The Transit Times below are not Delivery Times. The Transit times below are only how long the couriers usually take once your order is booked. However, orders can be delayed by other factors outside of transit times. Please don't select Sydney Direct if you expect same-day or next-day delivery; we don't guarantee it. 

Sydney Delivery options

Sydney Direct: (Approx Transit Time: same day)

The quickest and most reliable courier for Sydney deliveries. This is a door-to-door service, which makes it more reliable than other options.  

Once we book a delivery with this courier (before 2pm), it's usually delivered that same day, although they do on some rare occasions postpone to the next day if they can't find a driver.

We can sometimes do same-day or next-day order deliveries with this freight option, but please call us either before or after placing your order to see if it's possible.

Fastway Couriers (Aramex): (Approx Transit Time: 1 to 3 working days)

An economic freight option that's priced on a per 25kg basis. The freight price is the same from 0 to 25kg, so for the best value, order in 25kg increments.

Delays are more likely with this courier, so if you don’t get your parcel within 1-3 days after shipping, it's best to email us, and we will lodge an online enquiry with Fastway.

The sooner an enquiry is lodged the quicker the parcel will be found. Some parcels will remain stuck at the depot indefinitely if an enquiry is not lodged.

Toll Ipec:  (Approx Transit Time: 1 working day)

Generally, a reliable courier, but for Sydney deliveries, it's suggested to use the Sydney Direct freight option instead.

Aus Post (Approx Transit Time: 2 to 4 working days)

We couldn’t find exact transit times for Sydney deliveries. The 2 to 4 working days is for NSW deliveries. Sydney deliveries may be quicker, but we are not sure.

Aus Post Express (Approx Transit Time: 1 to 3 working days)

We couldn’t find exact transit times for Sydney deliveries. The 1 to 3 working days is for NSW deliveries. Sydney deliveries may be quicker, but we are not sure.

Australia Wide Delivery options

Toll Ipec:  (For Approx Transit Times: See Transit Guide and Zone Map below)

Our most reliable and prompt courier for most places in Australia.

Toll Ipec Transit Guide  -  Sender location is "Sydney Inner"

Toll Ipec Zone Map & Postcode Guide  -  Sender location is "Sydney Inner"

Fastway Couriers (Aramex): (For Approx Transit Time: See link for transit times below)

Moderately reliable with delays more likely with this courier. If your parcel is overdue its best to email us and we will lodge an online enquiry with Fastway.

The sooner an enquiry is lodged the quicker the parcel will be found. Some parcels will remain stuck at the depot indefinitely if an enquiry is not lodged.

Fastway (Aramex) Transit Time Guide  -  Pick up Region is "Sydney"

Aus Post (Parcel Post) (Approx Transit Time: 2 to 5 working days)

We couldn’t find exact transit times for different locations but assume that the closer to Sydney locations or capital city locations will be quicker.

Aus Post Express (Express Post) (Approx Transit Time: See transit time guide below)

Australia Post Express Transit Time Guide  - Sending location is Sydney Metro.

International Delivery options

We ship to most countries but please note that deliveries will likely take longer than official delivery time estimates due to COVID. 

International Order Disclaimer (for orders outside Australia): Please check with your country's customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery or extra charges requested by government agencies.